Plain summary: We don’t offer general refunds on subscription fees — we’re a service, not a product you return. But if we miss a delivery deadline, that month is on us, automatically. And if you cancel within 3 days of your first charge and we haven’t started any work, we’ll refund in full.
Devely is a subscription service, not a software product or physical good. Monthly fees cover ongoing access to our development capacity — not individual deliverables that can be “returned”.
We hold ourselves to a clear delivery standard (48-hour turnaround on Starter, 24-hour on Growth) and back it with a concrete guarantee. Outside of that guarantee and the new-subscriber window below, we do not offer discretionary refunds on completed billing periods.
This isn’t a punitive position. It reflects the nature of the service: capacity reserved for you in a given month is capacity not available to another client. We plan around subscription commitments.
If you subscribe, submit no requests, and cancel within 3 calendar days of your first charge, you are entitled to a full refund of that first payment. No questions asked.
If you have submitted a request and work has begun, this window no longer applies — the capacity has been committed.
If we miss the delivery timeline for your tier on any confirmed request:
One full month’s subscription fee is credited to your next invoice. If you are cancelling rather than continuing, the credit is applied as a cash refund to your original payment method within 5–10 business days.
If you are charged incorrectly — double-billed, charged after a confirmed cancellation, or charged at the wrong amount — we will refund the difference immediately upon verification.
| Situation | Refund? |
|---|---|
| Subscribed, no requests submitted, cancel within 3 days | ✓ Full refund |
| We missed the delivery deadline on a confirmed request | ✓ One month credit / refund |
| Charged twice in the same billing cycle | ✓ Duplicate charge refunded |
| Charged after confirmed cancellation | ✓ Refunded immediately |
| Unhappy with delivered work (revisions available) | ✗ Request a revision |
| Didn’t submit any requests this month | ✗ Not eligible |
| Cancelled mid-month, unused days remaining | ✗ No proration |
| Subscribed, submitted work, now want to cancel with refund | ✗ Cancel at end of period |
For delivery guarantee credits, these are applied automatically. You do not need to claim them.
For all other qualifying refunds:
We process all refund requests in good faith. If you believe a situation warrants a refund and it isn’t listed here, email us — we’ll review it on its merits.
For refund queries or disputes:
Email:info@devely.io
Response time: Within 2 business days
Contact page: devely.com/contact
This policy is subject to change with 14 days’ notice to active subscribers. Changes do not apply retroactively to the current billing period.
